This Refund Policy applies to subscription payments made directly to us for use of
the platform. It does not cover payments made to individual stores for their own
products or services - those are between you and the store owner.
1. Subscription Payments
Subscription fees are charged in advance for each billing cycle (monthly or
yearly, as selected). Charges are processed via Razorpay.
2. Cancellations
You can cancel your subscription at any time. Cancelling stops future renewals, but
you'll continue to have access for the remainder of the period you've already paid
for - we do not provide partial refunds for unused time in a cancelled cycle.
3. Refund Eligibility
Refunds may be considered, at our discretion, in cases such as a duplicate charge,
a technical error resulting in an incorrect charge, or where required by applicable
law.
4. How to Request a Refund
To request a refund, contact us using the details on our Contact Us page within 7
days of the charge, along with your account/store details and the reason for your
request. We'll review and respond within a reasonable time.
5. Processing Time
Approved refunds are issued to the original payment method and may take 5-10
business days to reflect, depending on your bank or payment provider.
6. Failed or Disputed Transactions
If a payment fails but an amount was deducted from your account, it is typically
reversed automatically by your bank/payment provider within a few business days. If
it isn't, please contact us with your transaction details.
